HOW TO MAKE A COMPLAINT

At Origin Finance we aim to provide the very best service for our customers, therefore in the event that you are unhappy regarding any part of our service, we have an Internal Dispute Resolution process in place to assist in satisfying any complaint.

CONTACT POINTS FOR A COMPLAINT:

Complaints Officer

Lloyd Hopkin      National Business Support

& Development Manager            Tel: (02) 8115 9704

 The Complaints Officers are senior personnel in our company and have the necessary experience and authority to handle your complaint and make relevant decisions on outcomes.

The complaint need not be in writing and may be presented to us by any reasonable means, for example letter, telephone, email or in person.

You can also contact us on/at:

Post: PO Box 6478 North Sydney NSW 2059

Phone: (02) 8115 9700

Fax:     (02) 9922 5276

Email: customerservice@originfinance,com.au

Should you not be satisfied with the outcome of the Internal Dispute Resolution process you also have the option of contacting the Credit Ombudsman Service on:

Freecall: 1800 138 422

Phone: 02 9273 8400

Fax: 02 9267 3125

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